- Associated Press - Tuesday, March 29, 2016

LOS ANGELES (AP) - One of the nation’s largest banks has agreed to pay $8.5 million and better inform customers when they are being recorded, California officials said Tuesday.

State Attorney General Kamala Harris and district attorneys in five California counties sued San Francisco-based Wells Fargo Bank last month, alleging the bank was breaking state law by not quickly telling customers their telephone calls were being recorded.

Customers won’t be compensated under the agreement approved by a Los Angeles County Superior Court judge on Monday. But the settlement requires the bank to contribute $250,000 to each of two statewide organizations that promote consumer protection and privacy rights, the Privacy Rights Clearinghouse and the Consumer Protection Prosecution Trust Fund.

The settlement also requires the bank to pay more than $1.33 million to the attorney general’s office and each of five district attorneys’ offices, in Alameda, Los Angeles, Riverside, San Diego and Ventura counties.

“Customer service is at the heart of everything we do and Wells Fargo informs customers that calls are being recorded,” the bank said in a statement. It agreed under the settlement to make sure that the required disclosure is made at the beginning of customer calls.

California has some of nation’s strongest privacy laws. Harris, a Democrat who is running for the U.S. Senate, said in a statement that enforcing them “is increasingly crucial as technology rapidly develops and becomes a bigger part of our lives.”

She said Wells Fargo cooperated, without admitting liability, once it was told of the alleged shortcomings in how it was notifying customers.

Copyright © 2019 The Washington Times, LLC.

The Washington Times Comment Policy

The Washington Times welcomes your comments on Spot.im, our third-party provider. Please read our Comment Policy before commenting.


Click to Read More and View Comments

Click to Hide