- Associated Press - Saturday, October 15, 2016

PROVIDENCE, R.I. (AP) - The Raimondo administration has given a federal agency a detailed report about problems that resulted from the troubled launch of a new $364 million public assistance computer system.

The Providence Journal reports (https://bit.ly/2drvD3q ) the 69-page document details hours-long waits at welfare offices and waits of more than an hour by phone. Before the system launched on Sept. 13, phone wait times were 14 minutes.

The report also says direct-deposit payments of just under $40 in Supplemental Security Income were delayed for 29,000 people.

The federal Food and Nutrition Service had warned before the rollout of concerns it had with the system. It ordered the state to compile the report.

The House Oversight and Finance committees are holding a hearing Tuesday on problems with the new system.

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