- Associated Press - Sunday, October 1, 2017

CONCORD, N.H. (AP) - New Hampshire’s children and families agency is struggling to fill open positions despite increased funding from lawmakers.

The Concord Monitor reports (https://bit.ly/2xQND1v) that Department of Health and Human Services Commissioner Jeffrey Meyers says the issue is largely driven by the sheer number of calls reporting potential abuse and neglect that the department receives.

Two high-profile child deaths connected to abuse cases by the agency in the past year sparked an independent review by the Center for the Support of Families and legislative commissions. A preliminary report from that review concluded in October 2016 that the department needed 35 additional positions to cope with its caseload.

The department said staffing gains have been met by increased caseloads and burnout. Some of the increased workload is linked to a 24-hour call center.

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