- The Washington Times - Wednesday, October 10, 2018

T-Mobile has apologized to an off-duty detective who reported being asked to leave an Oregon store Sunday because of his holstered service weapon.

“We have investigated this issue at one of our independently owned and operated stores in Oregon,” Jon Freier, executive vice president of T-Mobile’s U.S. Retail, tweeted Tuesday. “While isolated at this one store with their employee, it’s clearly unacceptable. We will be taking the appropriate actions to ensure this does not happen again.”

Grants Pass Police Community Officer Jennifer Brown, wife of Detective Ryan Brown, first reported the incident to the Blue Lives Matter organization, alleging that her husband was refused service from the T-Mobile store on Terry Lane because of his firearm.

The Grants Pass Department of Public Safety (GPDPS) said in a statement Tuesday that the detective was in “department clothing, displaying his department badge and had his department owned firearm, handcuffs and other equipment in plain view,” when a manager approached him and told him guns were banned in the store. The detective ended up leaving the store after being refused service, GPDPS said.

“A mistake was made by an employee at a single store and it has been addressed,” CEO John Legere tweeted Tuesday morning. “We have nothing but respect for law enforcement.”

Mr. Freier said T-Mobile had reached out to the detective to personally apologize for the mix-up.

“[W]e’ve made contact with Detective Brown to genuinely apologize for this terrible experience,” he tweeted. “Very poor judgement. We will be taking the right set of actions and next steps.”

The detective’s wife confirmed to Blue Lives Matter that they received the apology.

Mr. Freier urged angry customers not to switch their cell service over the incident. His tweet to one customer appeared to suggest the employees involved had been fired.


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