- The Washington Times - Wednesday, April 17, 2019

Twitter has taken a “proactive approach” to policing its platform of abusive tweets by leveraging the same technology used for detecting and removing spam, the company said Tuesday.

Donald Hicks, vice president of service for Twitter, and David Gasca, a product manager for the platform, touted the advancement in a blog post published on the company’s website.

“This time last year, 0% of potentially abusive content was flagged to our teams for review proactively,” they wrote. “Today, by using technology, 38% of abusive content that’s enforced is surfaced proactively for human review instead of relying on reports from people using Twitter.

“The same technology we use to track spam, platform manipulation and other rule violations is helping us flag abusive Tweets to our team for review,” the post said.

Twitter plans to make additional improvements in the coming months to automatically react faster to abusive tweets and make them easier for users to report, the post said.

“People who don’t feel safe on Twitter shouldn’t be burdened to report abuse to us,” they wrote.

Jack Dorsey, Twitter co-founder and CEO, addressed the company’s struggle with removing abusive content during an event Tuesday.

“Our purpose is to serve the public conversation, and we have seen a number of attacks on it. We’ve seen abuse, we’ve seen harassment, we’ve seen manipulation, automatic and human coordination, misinformation,” Mr. Dorsey said during a TED Talk in Vancouver, British Columbia. “What worries me most is our ability to address it in a systemic way that is scalable.”

Twitter’s rules consider abusive behavior as “an attempt to harass, intimidate or silence someone else’s voice.”

The number of Twitter accounts suspended within 24 hours of being reported for abuse tripled over the last year, according to the blog post.

Twitter boasted 126 million active daily users last month, up from 115 million one year earlier.

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