"Historically, people have not wanted to do enclosures," MBTA general manager Beverly Scott told The Boston Globe (http://bit.ly/Rn5o0b ). "It's not the most inviting thing in the world when it comes to customers. Because of the fact that there has been an increase in assaults on bus operators across the country, now people are having to take a much more serious look."
"As I flipped from one picture to the other it was so offensive on every front," MBTA General Manager Beverly Scott said of Officer Barriteau's page. "This is what you call just plain old deliberate, you knew what you were doing, it's just totally unacceptable. You know, it was blatant."