"People were dropping," said Christine Ziegler, a 44-year-old project manager from Sacramento who watched as a flight attendant and a passenger nearby fainted.
NTSB: Southwest jet had pre-existing fatigue →
"It was unreal. Everybody was like they were high school chums," Ziegler said, describing a scene in which passengers comforted and hugged each other after the plane was on the ground.
Fuselage hole forces Southwest emergency landing →