President-elect Obama, we need a new kind of public diplomacy

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By Kim Holmes

ANALYSIS/OPINION:

"More than half of this battle is taking place in the battlefield of the media. We are in a media battle, a race for the hearts and minds. ..."

Was that President Bush talking about the war on terrorism? No. It's Ayman al-Zawahri, Osama bin Laden's deputy and al Qaeda's ideological leader describing their war on the West.

Islamist terrorists are deadly serious about their use of media and are as Internet savvy as any American telemarketer. They use the latest technologies and techniques - from press releases to video clips, full-length films and TV programs - to create an alternate reality that, as Zawahiri says, will win "hearts and minds" to their cause.

America is not well prepared to wage and win this conflict of ideas. We lack the focus and means to convince people around the world of the rightness of our cause of freedom.

Part of the problem is bureaucratic. No single U.S. agency is responsible for coordinating and implementing an effective public diplomacy strategy.

The State Department division responsible for information outreach does not coordinate its efforts adequately with the Pentagon's sophisticated information operations.

Jim Glassman, undersecretary of state for public diplomacy, is trying to improve the interagency process with a counterterrorism communications center - the Global Strategic Engagement Center. But he lacks the authority to raise cooperation to the level needed.

There are other bureaucratic obstacles. Overseas public diplomacy officers operate under the authority of the chiefs of mission and report to regional bureau managers in Washington, not to Mr. Glassman.

Their instructions and budgets are stove-piped, often insulated from guidance from and accountability to the undersecretary. They often lack sufficient language skills, and their duties are often unrelated to public diplomacy. No wonder the vacancy rate for public diplomacy billets in 2007 was 22 percent.