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HARRIS: Nationals recover from self-inflicted mistake with ticket policy reversal
Good baseball players know how to make a pitcher pay for a mistake.
They hit it out of the park.
The Nationals‘ front office did something similar Wednesday, albeit with a mistake of their own making. To their credit, they reacted properly and rectified the error.
You may have heard some of the kickback.
The Nats and the Tigers were supposed to start a two-game series on Tuesday night. Rain got in the way as it likes to do and the game was moved to 4:05 p.m. Thursday, originally an off day for both teams.
Then the Nats made the mistake.
Fans could only use their tickets on the makeup date. It was use it or lose it.
The outcry, on social media and elsewhere, was loud. Comments on the team’s Facebook page made for interesting reading. Not everybody can adjust their mid-week schedule and blow off work to make a game rescheduled for late afternoon.
The Nats cited increased demand, less availability for their change. Other teams do it, too, they said.
That doesn’t make it right and the Nats have realized that. Wednesday afternoon, they announced they had changed their policy back to what it was before.
The team’s statement read in part:
The Washington Nationals wish to announce that all fans who purchased tickets for Tuesday night’s postponed game with the Detroit Tigers will be guaranteed their same seats for Thursday’s scheduled 4:05 p.m. makeup game, or will retain the option to exchange their tickets — as they have in the past — for any remaining regular or value home game during the 2013 season, subject to availability. Due to increased attendance at Nationals Park, “rain check” ticket holders are encouraged to contact the Nationals ticket office by phone or online to better ensure seating for those games. The Nationals apologize for any inconvenience.
OK, so maybe the home run metaphor was a reach. Maybe a double to the gap. Whatever, good for the Nats for realizing their error and remembering that respect for the fans who fit Nationals games into their schedules should be their foremost priority.
While they do deserve applause for making the right call, the fact that anyone in the organization thought going away from the policy was a good idea does remain a little disturbing.
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About the Author
Washington Times sports editor Mike Harris has more than 30 years experience in the business as a reporter, columnist and manager. He’s covered a wide variety of events including two Olympics, horse racing, auto racing, professional and college sports. E-mail him at firstname.lastname@example.org and follow the section on Twitter @WashTimesSports.
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