- The Washington Times - Wednesday, November 20, 2013

Dog bites … man’s health insurance?

A Colorado man who signed up for health insurance through Connect for Health Colorado didn’t end up getting coverage at first.

But his dog did, apparently.

Shane Smith, of Fort Collins, says his dog Baxter got a letter saying an account had been opened in his name through Connect for Health Colorado, a Fox Denver affiliate reported.

Mr. Smith had tried to sign up for insurance because his plan was cancelled as a result of President Obama’s health care overhaul.

“I thought, ‘Wow, this is so awesome,’” Mr. Smith said. “They have gone out of their way to insure my 14-year-old Yorkie.”

Mr. Smith said the mistake might have been a result of security questions he was asked over the phone.

“There was some kind of code or something, so I gave them my dog’s name,” he said. “They must have just put it in the wrong slot or something.”

Mr. Smith laughed off the mix-up, and said the problem was fixed pretty quickly, but said there have been “a lot of headaches” from his experience.

A spokesman for Connect for Health Colorado provided this statement to the station:

“In general, our letters to customers are generated according to information that is provided by the customer into the system either online or over the phone. In other words, our system does not make up a name when generating a letter. As with any new system, mistakes are possible and when notified by customers, we work quickly to resolve the situation.”

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