- The Washington Times - Friday, November 8, 2013

Massachusetts residents’ frustration at attempting to enroll online in Obamacare has reached maddening levels, as the state website’s systemic flaws have forced many to be incorrectly categorized as mental inmates and prisoners.

The Boston Herald reviewed the state website and interviewed users, many of whom called the experience a “nightmare” and “confusing.”

Some of the testimonials:

Adam Romanow of South Boston said he hit a wall on the website Wednesday night, when he answered ‘No’ to a question asking if he’s currently 
incarcerated. “It immediately brought up, ‘We couldn’t electronically verify your incarceration status. Please submit proof of your incarceration,’” Romanow said. “It was crazy … I’ve never had handcuffs on in my life.”

Nancy Wilde, who lives in a Boston suburb, clicked “No” to a question on the website — and was then asked if she was locked up in a mental hospital or awaiting arraignment.

Richard LeSavoy of Merrimac, an Obamacare supporter, had trouble just trying to register an 
account, then was told he has to reapply in mid-November because his plan isn’t available yet. “If I can’t do it,” LeSavoy said, “my theory is, nobody can do it”

The Herald unsuccessfully attempted to reach officials with the Massachusetts Health Connector, which issued a statement: “We know some users have had frustrating experiences, and we are doing everything possible to fix the issues those individuals are experiencing.”

Roughly 47,000 accounts have been created and nearly 16,000 applications completed since Oct. 1, according to officials, the Herald reported.

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