- The Washington Times - Wednesday, April 2, 2014

A 911 emergency operator in DeKalb County, Ga., was only four hours into her first day on the job when she got a call from a familiar voice.

Crystal Morrow told My Fox Atlanta that she had answered about 40 calls that Monday when her aunt called in to report that her father had gone into diabetic shock.

“I heard her voice and I saw her name pop up on the screen,” Miss Morrow said. “I said, ‘Wait, that is my aunt.’

“I did freeze, my hands froze over the keyboard, but I knew I had to get the call in,” she said.

Miss Morrow walked her aunt through lifesaving steps to save her father until paramedics arrived. She was so calm that her aunt didn’t even know she was speaking to her niece.

“I want you to watch him very closely, if he becomes less awake and vomits, quickly turn him on his side,” the operator can be heard in the 911 call. “If he gets worse in any way, call us back immediately for further instructions, OK?”

The woman’s father survived after receiving medical attention.

“She took the entire call and then she got up after the call and stepped outside,” colleague Danielle Harvey told My Fox. “I went to check on her and told her to go see about her family.”

Miss Morrow credits the training she received from Miss Harvey for her ability to remain calm under stress.

“She’s very detailed and she wouldn’t let me sink. So, I am very thankful,” she said.

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