- The Washington Times - Tuesday, February 4, 2014

Time Warner Cable is offering customers a $5 credit after a blackout caused many in the Los Angeles area to miss the first hour of the Super Bowl.

Time Warner announced via Twitter at about 4:45 p.m. on Sunday night that it was having problems with its feed from Fox, among other Southern California channels, NBC 4 Los Angeles reported.

The feed didn’t return until 6 p.m. — about an hour into the game.

“Seriously TWC — the game of the year and we’re missing it,” one customer told NBC.

Time announced it would give all Los Angeles-area analog customers a $5 credit for the inconvenience.

“Although most of our customers didn’t experience an interruption, we want to express our sincere apologies to all Time Warner Cable TV customers in the Los Angeles area,” Deborah Picciolo, senior vice president of TWC operations said in a statement Monday.

“We didn’t live up to our standards for a quality customer experience. We know there’s no way to do the inconvenience of last night’s outage, and we want them to know how truly sorry we are for this issue,” she said.



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