- Associated Press - Wednesday, February 5, 2014

HUDSON, N.H. (AP) - A New Hampshire home heating oil company has agreed to reimburse the state nearly $21,000 for an emergency hotline for customers who experienced fuel delivery problems.

Fred Fuller Oil also says it is setting up a fund to assist customers who had to pay other firms for emergency deliveries last month.

Company President Fred Fuller wrote a letter with the details dated Feb. 1 to Perry Plummer, director of the state Department of Homeland Security and Emergency Management.

“We have been in business since 1969 and his is the only time anything like this has ever happened,” Fuller wrote. “We have taken several measures to ensure it will not happen again. We want to do all we can to provide our customers with the service they have been accustomed to for decades.”

Steven Hyde, a lawyer representing Fuller Oil, tells The Telegraph of Nashua (https://bit.ly/1as6X56) the company will get information out to customers this week or next about how to apply for the fund.

More than 1,850 customers called the hotline between Jan. 7 and Jan. 12.

The company said a combination of extreme weather conditions, a huge increase in oil and propane demand and an overload and temporary crash of the company phone system led to the problems. The state said it had to step in after receiving complaints from residents.

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