- Associated Press - Monday, January 13, 2014

CONCORD, N.H. (AP) - The state has closed its emergency hotline for customers experiencing delivery problems with a New Hampshire home heating oil company.

A spokesman for Gov. Maggie Hassan said Monday response times for deliveries by Fred Fuller Oil Co. are now apparently sufficient.

“Protecting the health and safety of New Hampshire’s residents is our most important responsibility, and through the emergency hotline we were able to provide support to those most at risk,” Hassan said. “I want to thank Homeland Security and Emergency Management Director Perry Plummer, his hard-working staff, and all state employees who answered hotline calls around the clock. The Attorney General’s office continues to review the circumstances that led to Fred Fuller Oil’s delivery delays.”

More than 1,850 customers called the hotline from its opening on Tuesday, Jan. 7 through Sunday, Jan. 12.

The company said late last week that it had caught up on backlogged orders. It said a combination of extreme weather conditions, a huge uptake in oil and propane demand and an overload and temporary crash of the company phone system led to the problems.

Sign up for Daily Newsletters

Manage Newsletters

Copyright © 2020 The Washington Times, LLC.

Please read our comment policy before commenting.


Click to Read More and View Comments

Click to Hide