- Associated Press - Wednesday, January 22, 2014

MEMPHIS, Tenn. (AP) - Call center company Conduit Global is opening an operation that will bring 1,000 new jobs to the Memphis area in three to five years, officials said Wednesday.

Tennessee Gov. Bill Haslam and Conduit Global President Bryce Hayes made the announcement at the FedExForum. They said the company is investing $8 million as it moves into an existing 25,000-square-foot facility in a business and office park.

Hayes said the company is now hiring, with the goal of adding 300 jobs in coming months and eventually increasing the workforce to 1,000 jobs as it expands. Open positions include contact center agents, information technology specialists, trainers and center supervisors.

“We know that jobs are created when people put capital at risk,” Haslam said. “In Tennessee, we know that we’re a great place for investment.”

The center will handle incoming and outgoing calls, including billing and rate plan questions and changes, for wireless communication customers. It also will deal with customer retention, technical support and product sales for Conduit Global’s clients.



Hayes would not disclose the company’s clients, but he did say they are Fortune 100 and 500 companies.

The Memphis call center will be the company’s sixth U.S. operation. The company currently employs more than 5,000 people in nine countries.

Conduit Global was attracted to the area because of its strong infrastructure, diverse labor pool and nearby technical schools, colleges and universities, Hayes said. The company also looked at locations in the Southwest and Pacific Northwest, Hayes said.

“Our focus is to try and find regions where we know we can attract talent, and it was very clear to us that the Memphis area helped us to meet those goals,” Hayes said.

State and local incentive packages are in the works, officials said.

Other officials at the announcement included Memphis Mayor A C Wharton Jr., Shelby County Mayor Mark Luttrell, and Tennessee economic development chief Bill Hagerty.

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