- Associated Press - Wednesday, March 5, 2014

ALTON, N.H. (AP) - Complaints have surfaced again from customers of a New Hampshire home heating oil company about delays in fuel deliveries and in contacting the business, including a school in Alton where 150 students went much of one day without any heat.

Superintendent Bill Lander in Alton tells WMUR-TV (https://bit.ly/1fHaAjs) he called Fred Fuller Oil 10 times Monday and either got a busy signal or no answer. Once, the number was disconnected.

“It was pretty cold,” said eighth-grader Connor Croteau at Alton Central School. “It was harder to write because your hands were cold.”

The district was eventually able to get through to the Hudson-based company and get oil, but officials are worried they could run out of fuel again.

A company spokesman said the problem plaguing its phone system has been fixed again and it is taking care of deliveries.

Last month, Fuller agreed to reimburse the state nearly $21,000 for an emergency hotline for customers. It also planned to set up a fund to assist customers who had to pay other firms for emergency deliveries.


Information from: WMUR-TV, https://wmur.com

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