- Associated Press - Thursday, May 8, 2014

LOS ANGELES (AP) - Nearly six months after halting automated collections, the Los Angeles Department of Water and Power will resume the practice this month for residential customers.

The Los Angeles Times reports (https://lat.ms/1ivGvVZ ) residential customers who are delinquent on their water and power bills are estimated to owe more than $80 million. The utility could shut off services to those who don’t pay up as soon as June.

The DWP stopped automated collections in November amid complaints about erroneous, sometimes vastly inflated bills. The problems followed the rollout of a new computerized billing system.

Since then staffers continued to pursue payment for customers who chronically left their bills unpaid - but did so manually instead of automatically.

Automated collections for commercial customers resumed in February.


Information from: Los Angeles Times, https://www.latimes.com

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