WASHINGTON (AP) - A Maryland woman says she nearly fainted when she received a collection notice for more than $11,000 regarding a Verizon account she cancelled nine years ago.
Sina Coates tells WRC-TV (https://bit.ly/2fF3nMV ) that neither she nor Verizon customer service employees knew why she received the giant bill when she had cancelled nearly a decade ago.
Coates says she never heard back from the company’s claims department, at which point she reached out to WRC-TV.
The television station says it contacted Verizon, which apologized for the bill and blamed an internal system error.
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Information from: WRC-TV, https://nbcwashington.com
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