- Associated Press - Thursday, April 27, 2017

In a report issued Thursday about the April 9 dragging incident involving a passenger on an overcrowded United Express plane, United spelled out how it selects passengers for involuntary bumping.

United says the process is automated - gate agents don’t decide who stays and who goes.

-First, anyone without a seat assignment is denied boarding.

-Passengers who paid the least for their ticket top the list for being bumped involuntarily.

-Passengers who paid the same fare are sorted by when they checked in for the flight.

-Customers with status in United’s MileagePlus frequent-flyer program won’t be bumped unless everyone on the plane has status, in which case the people with the lowest status get bumped first.

-Unaccompanied minors and passengers with disabilities won’t be bumped.

Source: Company’s “United Express Flight 3411 Review and Action Report “

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United report: https://hub.united.com/united-review-action-report-2380196105.html


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