- The Washington Times - Friday, September 8, 2017

Equifax customers already reeling after a data breach affected up to 143 million people were not happy on Friday with a greeting by “Stevie” on a customer service account.

One of the nation’s leading consumer credit score providers had its account compromised by between mid-May and July in what experts say may be one of the largest cyberattacks in the U.S. Regardless, someone managing the Ask Equifax Twitter page added insult to injury at 8 a.m. EDT. by wishing followers a “Happy Friday!”

“Happy Friday! You’ve got Stevie ready and willing to help with your customer service needs today,” the account tweeted before negative feedback rolled in.

Some of the responses captured by Mediaite before the offending message was deleted include:

  • “Do we get to fire your top executives are consumers or will there be a live-stream to watch this happen?”
  • “Glad you are chipper and ready to help, but [you] probably should have helped to prevent the data breach from happening.”
  • “How can I request a 100-point bump in my credit score for the inconvenience?”
  • “Should I buy [Equifax stock] now or keep waiting? It’s down 15 percent.”

Customers also learned on Thursday that over 200,000 credit card numbers and over 180,000 pieces of personal identifying information were stolen in the hack.

“This is clearly a disappointing event for our company, and one that strikes at the heart of who we are and what we do,” Equifax Chief Executive Richard Smith said in a statement.

Three top executives also disposed of $1.8 million in stock less than one week after the July 29 cyberattack, although regulatory filings did not indicate if the decisions were part of a prearranged plan, Reuters reported Thursday.

The Federal Bureau of Investigation and other law enforcement agencies have opened investigations into the crime.

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