GREENSBORO, N.C. (AP) - BB&T Corp. will continue to a sue a software vendor in a federal North Carolina court over what it claims was a “catastrophic” outage that kept customers from using online banking services.
The Winston-Salem Journal reports that federal Judge Catherine Eagles denied the vendor’s motion to dismiss the lawsuit on Friday. So, the suit is moving forward.
BB&T became Truist Financial Corp. in December after purchasing SunTrust Banks Inc. The vendor that’s being sued is Hitachi Vantara, which recently changed the name of the subsidiary to Hitachi Corp. LLC.
The software firm is being accused of breach of contract as well as gross professional negligence over its hardware.
The bank claim in its complaint that it lost the ability to access centralized customer information. But Hitachi said in response that BB&T failed to follow its operational advice.
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