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One of the most notable escalator malfunctions also took place at the L’Enfant station in 2010, when brakes on one of the escalators gave way under a crowd of people who had just left a rally on the Mall. The brake failure injured several riders as they landed in a pile at the foot of the fast-moving stairs. The incident prompted a systemwide escalator review.

“There’s always something broken, they’re always turning a blind eye to things” said Anacostia resident Tiffany Curry as she waited for her Green Line train at the L’Enfant station. “I’ve been to New York and they have the raggediest system, but guess what? They don’t have the issues we deal with here.”