- Associated Press - Tuesday, September 27, 2011

ALBANY, N.Y. (AP) - The OnStar automobile communication service used by 6 million Americans is changing its policies after privacy issues were raised over keeping former customers connected and collecting data on driving habits.

The service said Tuesday that customers’ concerns prompted the change.

OnStar will no longer maintain its two-way connection with a customer even after the service is discontinued. Customers will also no longer have to take action to “opt out” of the data collection system once they discontinue service.

OnStar President Linda Marshall says the service regrets concerns generated by its recent policy change and decided to reverse it.

On Sunday, U.S. Sen. Charles Schumer called OnStar’s previous policy one of the most brazen invasions of privacy he’s seen. He had sought a federal investigation.


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