- Associated Press - Thursday, April 27, 2017

DALLAS (AP) — United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights. It’s also increasing training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.

United is also vowing to reduce, but not eliminate, overbooking — the selling of more tickets than there are seats on the plane.

The airline made the promises Thursday as it released a report detailing mistakes that led to the April 9 incident on a United Express plane in Chicago.

United isn’t saying whether ticket sales have dropped since the removal of a 69-year-old passenger by three airport security officers, but the airline’s CEO admits it could be damaging.


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