The federal website that hosts the bulk of traffic related to purchasing private insurance through Obamacare may have problems that are built into its infrastructure and extend beyond a crush of traffic, according to a Reuters analysis.
Nearly one week after their Tuesday launch, the online portals that allow consumers to sign up for health coverage are experiencing technical glitches.
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The federal site that serves more than 30 states, HealthCare.gov, has come under extra scrutiny because it is operated by the Obama administration and has sent many users to a “holding page” that asks consumers to wait in line among a throng of users.
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The Obama administration has said the rush is a good thing, since it shows high interest in benefits offered under the Affordable Care Act. They said they are adding capacity by the day, and that users will have a better experience later in the six-month enrollment period.
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Some experts, though, told Reuters that facets of the coding and software programs take on too many requests and files at once — overloading the browser.
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“Adding capacity sounds great until you realize that if you didn’t design it right, that won’t help,” said Bill Curtis, chief scientist at CAST, a software quality analysis firm, and director of the Consortium for IT Software Quality, the Reuters analysis said.
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