Subscriptions FAQ - Washington Times
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Subscriptions FAQ

Frequently Asked Questions

Find Answers to the Most Common Questions

Subscriptions FAQ

Digital Subscription

What is the digital edition?

The digital edition gets you unlimited access to award-winning political coverage and investigative journalism on our website and digital replica. Subscribe Today

How do I subscribe to the digital edition?

By going to our subscription page.

How much does the digital edition cost?

Pricing is available on our subscription page.

What type of devices can I access my digital subscription?

Your subscription should work on desktop, mobile, and tablet devices running current browsers. Subscribe Today

Do I need to purchase an app?

No app is needed. However, if you would like to download our app, it is available for free by clicking here.

I am a print subscriber. Do I already have a digital subscription?

If you are a current print subscriber, we have granted you access to the digital product. All you need to do is visit the print registration page to create your digital account.

I am a National Digital Edition subscriber. Do I already have a digital subscription?

If you are a National Digital Edition (NDE) subscriber, your access has been granted for the length of your previous subscription term. Enter your email address and a new password at the login prompt.

How do I change my password?

Click "I Forgot My Password" at the login prompt.

Why doesn't my password work?

Your password is case sensitive. If you cannot recall your password or if it does not seem to be working, you can always reset your password by clicking "I Forgot My Password" at the login prompt.

How do I make a payment on my digital subscription?

Please log in and visit the My Account portal.

How do I change the credit card I am using for my digital subscription?

Please log in and visit the My Account portal.

How do I cancel my digital subscription?

Your subscription can be cancelled in the My Account portal.

Whom do I contact if I'm having trouble logging onto the digital edition?

Please email our customer service team.

Daily Home Delivery Subscription

Is The Washington Times daily home delivery available in my area?

Enter your zip code in the Print & Digital combo on the subscribe page to ensure delivery is available in your area. Home delivery of The Washington Times requires a valid street address in order to start a subscription. Post office boxes will not be accepted. If home delivery is not available for your address, consider subscribing to our digital subscription.

What time will my paper be delivered?

Expect to receive your paper by 6:30 a.m. ET Monday through Friday.

When will delivery begin after I order my subscription to The Washington Times?

Delivery begins within two business days after you place your order. If your paper is not being delivered as expected, contact customer service to report the problem. Please note, home delivery of The Washington Times requires a valid street address in order to start a subscription. Post office boxes, state operated facilities and temporary structures do not qualify.

My The Washington Times paper is missing or damaged, or I received the wrong newspaper. May I have a replacement paper delivered?

Replacement delivery service is available in ALL areas if you report your missing or damaged paper before 9:30 a.m. ET Monday through Friday. To request a redelivery, utilize the automated web system by clicking here or contact customer service by clicking here. If you contact us after 4:30 p.m. ET, a credit will be issued to your account. You will receive your redelivered paper the same day, usually by 3:00 p.m. ET, Monday through Friday.

I need my The Washington Times delivered to my porch. What do I do

Requests for porch delivery must be made by contacting one of our live customer service operators at 202-636-3333.

I recently started receiving The Washington Times, but I did not order it. How do I cancel delivery?

Contact customer service by clicking here to report the problem or fill out this form to have delivery stopped at the address.

How do I stop my paper temporarily while on vacation?

Delivery can be temporarily stopped by using the automated web system by clicking here or by contacting customer service by clicking here. As we do not offer weekend deliveries, stops and restarts for weekend dates will be rejected.

Is there a minimum or maximum for a vacation hold?

A vacation hold may be placed for any timeframe between one day up to 90 days. If you need to have a vacation hold over 90 days, please contact our customer service team.

May I place a vacation hold without a restart date?

Contact our customer service team for assistance with your request. The hold will be honored for 90 days.

Once I enter a vacation hold, may it be changed or cancelled?

Contact our customer service team for assistance with your request. The hold will be honored for 90 days.

What options are available to me when I temporarily stop my subscription?

You may donate your stopped papers to local schools through the Newspaper in Education program or extend your subscription paid-through date for the number of days that you are away.

Whom do I call for questions about my bill?

Contact our customer service team if you have any questions concerning your invoice or subscription.

How do I change my delivery address if I move?

To change your delivery address, please contact our customer service team. Post office boxes will not be accepted. If home delivery is not available for your new address, you may transfer your existing subscription to our E-edition Plus [link] or The National Weekly edition [link] by contacting customer service.

How do I cancel my subscription?

If you would like to stop your subscription to The Washington Times, please contact contact our customer service team for assistance with your request.

National Weekly Subscription

Is the National Weekly home delivery available in my area?

The National Weekly is available anywhere within the United States through the United States Postal Service. There are no restrictions to address types such as post office boxes. Additionally, you may consider subscribing to our digital subscription on our subscription. page

When will delivery begin after I order my subscription to The National Weekly?

Delivery begins within one week after you place your order. Please note, The National Weekly is published once per week. Delivery day varies by location. If your paper is not being delivered as expected, please call customer service at 202-636-3333 (local) or 1-800-277-8500 (toll-free) to report the problem.

My National Weekly is missing or damaged. May I have a replacement paper delivered?

Replacements are available and may be mailed to you upon request. To request a redelivery, contact customer service [link to where email and two phone numbers are listed].

I recently started receiving The National Weekly, but I did not order it. How do I cancel delivery?

Please contact contact our customer service team to have delivery stopped at the address. It is possible you may be the recipient of a gift subscription.

How do I stop my paper temporarily while on vacation?

The National Weekly is sent via the United States Postal Service. Contact your local postal services to place a mail stop while you are gone.

Whom do I call for questions about my bill?

Please contact contact our customer service team if you have any questions concerning your invoice or subscription.

How do I change my delivery address?

To change your delivery address, contact our customer service team.

How do I cancel my subscription?

If you would like to stop your subscription to The National Weekly, contact our customer service team for assistance with your request.