- The Washington Times - Thursday, January 7, 2016

D.C. Fire and EMS units will be required to confirm the address to a dispatcher when they arrive at a scene, after paramedics this week left a scene without responding to a man suffering a heart attack in Northeast.

On Sunday, an EMS unit responded to calls for assistance on 60th Street NE about five minutes after the family of 67-year-old Albert Jackson called 911 to report he was having a heart attack.

Paramedics arrived and saw D.C. police officer with a man handcuffed on the ground. Both EMS and police mistakenly thought the dispatch was meant for the man in handcuffs, and police waved off the EMS truck, saying he didn’t need assistance.

Mr. Jackson’s family placed a second call to 911, and another EMS truck responded, this time actually getting to the home to try to help him. He died of cardiac arrest.

In the wake of the mix-up, Fire Chief Gregory Dean said measures are being taken to make sure it doesn’t happen again. Fire and EMS units now will be required to repeat the address to the dispatcher upon arrival at a scene to ensure they are at the correct location.

Additionally, DCFEMS and the Office of Unified Communications, which handles 911 dispatches, are working to make sure responding units have more information about the type of call they are being dispatched to, Chief Dean said.

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