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In this Nov. 8, 2017, photo, Jessica McShane, an employee at Interactions Corp., foreground, monitors person-to-computer communications, helping computers understand what a human is saying, in the "intent analysis" room at the company's headquarters in Franklin, Mass. “That information is used to feedback into the system using machine learning to improve our model,” said Robert Nagle, Interactions’ chief technology officer. “Next time through, we’ve got a better chance of being successful.” (AP Photo/Steven Senne)

In this Nov. 8, 2017, photo, Jessica McShane, an employee at Interactions Corp., foreground, monitors person-to-computer communications, helping computers understand what a human is saying, in the "intent analysis" room at the company's headquarters in Franklin, Mass. “That information is used to feedback into the system using machine learning to improve our model,” said Robert Nagle, Interactions’ chief technology officer. “Next time through, we’ve got a better chance of being successful.” (AP Photo/Steven Senne)

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