"I'm very worried about new customers," she said. "And there's just been so much confusion created by everything the federal government has done, so I'm worried about retention."
HHS: Obamacare 'benchmark' rates up 37 percent, choices dwindle →
"Morale here is very good and every day we fight to advocate for our customers," Ms. Kofman said, though she's concerned that the bill being debated on Capitol Hill will slash benefits too far.
'Repeal and replace' plan forces state-run exchanges to grapple with uncertain future →