"For big companies, (consumers) are numbers .... But for us - these are our lives, our everyday lives. When my child is sick, I don't sleep. I'm up the whole night. I worry. I search for solutions," she said.
"After two decades of scandal, I think it's the royal family recognizing that to be normal is to their advantage," said Deborah Cohen, a historian at Northwestern University in Chicago who specializes in modern Britain.